Shipping & Returns

Thank you for selecting ​CARLA_M.​Jewellery pieces.
If you are not entirely satisfied with your purchase, we're here to help. 

RETURNS & REFUNDS 

You have ​30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and we will need to have the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). The time you will receive the credit depends on your card issuer's policies. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. 

SHIPPING 

Location / Estimated bus days

Portugal mainland 3-5 days

Portugal islands | Spain | Belgium | Netherlands | Luxembourg 3-5 days

Italy | France | Germany | UK (+ Canal islands) | Austria | Denmark | Ireland | Monaco | Poland | Sweden | Andorra | Bulgaria | Croatia | Slovakia | Slovenia | Estonia | Finland | Gibraltar | Greece | Hungry | Latonya | Liechtenstein | Litany | Norway | Czech Republic | Romania | San Marino | Switzerland | Turkey 5-10 days

Other destinations Contact us

CARLA_M. can’t be responsible for any delay of delivery services caused by unexpected issues controlled by the delivery partner. This is applied as well as for orders returned for incorrect address or unknown recipients where  CARLA_M. will not be responsible for order resending costs. 

Shipping to PO boxes is not available for the moment. 
CARLA_M.  is not liable for any products damaged or lost during shipping. In case of any of these incidents, please contact the shipment carrier to file a claim. Keep all packaging materials and damaged goods during this process.